When you use our website, there may be times when you provide certain private and personal information about yourself to us. This may be especially true if you are a policyowner and you contact us wishing to access information concerning your coverage, a pending claim for benefits or to take advantage of various customer services that we can provide to you on our website.

From the outset, we want you to know that we do respect your privacy. After all, we are in a business of trust, so keeping your personal information confidential and protected against unauthorized disclosure is very important to us.

We do provide a Contact Us feature on our website that does require you to provide to us certain personal information about yourself, like your name, address, policy number, telephone number or e-mail address. We will need this information to assist in any inquiry you may have and to determine the best way to respond to you to assure your needs have been met. Additionally, we may use this information to send you periodic information about us, our products and services, or topics of interest related to our products or business.

Employees or agents who violate our privacy policy are subject to disciplinary action by us. We train all employees on HIPAA compliance and the importance of the privacy and confidentiality of all information we collect.

We will maintain all personal information that you give to us in a secured database. You retain the right to "remove" this information from our database by simply contacting us and telling us to do so.

We do not, and will not share personal information you give to us with any unauthorized third party without your written permission. This means we do not sell or market our customer lists to anyone.

There may be instances where we are compelled, by law, to disclose personal information provided to us. This would be, for instance, under a valid court order or subpoena, or at the request of insurance regulatory officials in their capacity as investigators or examiners. In any such instance, we would only disclose the information requested and would seek, through protective order or other legal means, the ability to keep this information confidential and not subject to disclosure to any other person.

We are sure you have heard about situations where a "hacker" gains access to a business through a website and causes mischief by exposing customer accounts, credit card numbers, or financial information about the business. Guarding against being trespassed upon in this way is a matter we take seriously. While we cannot guarantee that this will never happen, we do employ various security measures that alert us to whether unauthorized access to us has been attempted - kind of like a burglar alarm system. We also use "firewalls" designed to accept what and whom we want accessing our system and to reject what we feel is unwanted or unauthorized access.

If you have questions about our privacy policy or information practices you can contact us at:

Countrysmart, Inc.
Attn: Legal Department
P.O. Box 734
Garrison, TX 75946
1-877-622-6030